Home > PDF Reports > Master Exceptions > Item Setup Issues
This report lists SKUs exhibiting Eagle Inventory Maintenance setup issues. These item settings can result in:
What is an Item Setup issue:
Setup issues occur when an item's Order Multiple (the vendor's ordering and shipping unit) differs from the way your customers buy the item AND the SKU is not set up correctly in (your store's Inventory Maintenance screen) to translate this difference, or vice versa.
The example below shows a balsa airplane assortment delivered with 48 separate airplanes at $3.49 (retail) each. If we look at the (outlined in red) OM/RU section, we see 1/48. This means the vendor OM (Order Multiple) is 1 unit made up of 48 sellable units (Retail Units or RU). When there is a mismatch between vendor OM and vendor RU then we need to set our Eagle system up to translate the vendor OM (of 1 in this example) to the Retail Units of 48. That is, when we order and receive 1 from the vendor, our store QOH needs to increase by 48 or the Retail Unit.
Below we see this SKU set up incorrectly with incorrect OM (1 instead of 48) and incorrect Stocking and Purchasing Unit Multiples (U/M). When setup this way, the system thinks we order one and receive one. However, when we order 1, we really receive 48!
Your Mango exception page shows your store OM, Purchasing U/M and Stocking U/M along with how it needs to be set up to be compatible with Acenet (Ace columns). All you need to do is set the SKU's setting to match the report's Ace column and you will be all set!
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