Back Stock Replenishment - Processing

Below is a guide to processing back stock on a regular basis.

Navigating the App

The steps below will guide you to the Mango Back Stock screen within the Ace Mobile Retailer Assistant (ARMA)

1. Grab a device with the Ace Mobile Retailer Assistant installed (search the App Store/ Play Store if you don't have it)
2. Enter credentials and sign in (select the correct store if multi-store)
3. Scroll down to the Section titled Shelf Maintenance and tap the Mango Back Stock tile
4. If a popup appears saying "There are items on the floor that need to be counted before accessing the Pick List", press Continue and see Validate Shelf Qty for the next steps
5. If a popup doesn't appear see Pick List for the next steps

Validate Shelf Qty

The SKUs listed here have a unique signature or QOH movement that require shelf verification before the item can be picked. Example: yesterday I received an item on the truck and sold it in the same day. Mango doesn't know if you sold the item at 10am and put truck away at 2pm or vise versa. Entering the number currently sitting on the shelf allows the app to do the algebra and determine how many you need to pick from back stock.

1. Beginning with the first SKU listed, find the item on the sales floor
2. Count how many of the particular SKU is currently sitting on the peg or shelf
3. Enter that value into the Shelf Qty field.
4. Repeat steps 1-3 for each SKU listed on the screen
5. Once finished, tap Confirm Shelf Qty at the bottom
6. You will be notified of a successful update, the screen should now be blank, and you can press the back arrow in the upper left.
7. Please see Pick List for the next steps

​​Validation Reasons

• P/S - indicates there was a purchase (truck) and a sale on the same day, so the bin needs to be manually checked. 
• LPI - indicates there was a shrink event with the SKU and shelf and back stock quantities should be checked.
• C/S - indicates there was a sales and a swell event of the same value. Ex. 6 sold and 6 PIP'd up in the same day. Our recommendation, go investigate the SKU, confirm QOH, and make sure the shelf is full.
• T/O - indicates there was a transfer of the SKU, or a credit PO, or another unknown QOH movement.

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Pick List

This is the list of SKUs that sold, are in back stock, and can be picked and fit out on the shelf.

1. Starting with the first SKU, find the item in it's back stock location (SKU, Description, UPC, MFG#, and an Image are displayed to help locate)
2. Pick the amount shown in the red circle
3. Place the item in a tote or U-boat
4. Tap the checkbox to the left of the SKU to mark the item as picked. 
5. Press Confirm Selected at the bottom of the screen every 3-5 SKUs that you pick
6. Repeat steps 1-5 for the remaining SKUs on the list
7. If you encounter a SKU you cannot pick because the product is missing or insufficient quantity, select the record and press Exception
   1. A new popup will appear allowing you to select WHY the item could not be picked
   2. Select one of the options and press Update
   3. This item will leave the Pick List and move to the Exceptions List (more info below)
8. Once the screen is blank, all SKUs have been picked and back stock is up to date. Continue to the Put Away and/or Exceptions steps below. Return to the app tomorrow for more SKUs to pick​

Technical details

• The Pick List is sorted by Location 4 >> Location 1 >> SKU. If your store doesn't use Loc4 then everything will be sorted by Loc1 >> SKU.
• Pick List history is a rolling 10 days
• If only half the list is picked today, the unpicked half will be there tomorrow and blend in with the new SKUs to pick
• Dragging down on the screen refreshes the page in case multiple people are working the list from different devices

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Priority Filter

This button filters your Pick List into a shorter list of "priority" items and is helpful when you are short staffed and don't have time to process the full listing. However, it's not something you can do every day. SKUs that fill less than 25% of the shelf's capacity are filtered out. For example, a tube of caulk with a pick of 1 when the shelf already has 18 will be filtered out, but the SKU still needs to still be picked on a subsequent day by using the full listing, otherwise it could be entirely missed. 

• The pick amount exceeds 25% of the shelf's capacity.
• The SKU has been on the regular (non priority) back stock list for 7 days or more.

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Exceptions List

A list of SKUs that were marked as an exception from either the Pick or Put Away List and allows an associate to perform root cause research as you why the SKU was unable to be Picked or Put Away. This is likely performed once back stock is complete for the day,

1. Starting with the first SKU, tap the reason the SKU was marked for exception
2. This will show who submitted the SKU at the top, the reason that was selected, and any additional notes.
3. Once the exception has been resolved (more info below), press Confirmed Exception
4. The SKU will disappear from the list and remaining exceptions can be processed.

Resolving Exceptions - Reason

• SKU Not Found - Couldn't find it at all
• Insufficient Quantity Found - Could only find some of the requested pick amount (found 2 of the 3).
• Unable to Stock Quantity - 
• Other (notes required) 

 Resolving Exception - Actions

• ​the item is actually in back stock but in an area the picker is unfamiliar with - Locate the product, pick the amount, and inform the picker of it's home, update backstock location (loc4) if needed
• the item was down-stocked midday yesterday so the pick action has already happened - Confirm the shelf is full
• the Shelf Capacity is incorrect and more fit on the shelf then currently disclosed - Verify the shelf capacity in your system to accurate to what fits on the shelf
• the Quantity on Hand is incorrect - Count and correct the QOH if needed
• the item won't fit on the shelf while stocking -  Verify the shelf capacity in your system to accurate to what fits on the shelf and confirm the item doesn't have multiple homes on the sales floor (update Location 2 if needed)

Put Away (Optional)

1. SKUs marked as picked move to the Put Away list
2. If you mistakenly marked an item as picked, you can find it in the list, select it, and tap revert. This will send it back to the Pick List.
3. This list is used by some stores who, operationally, want to put away product by department.
4. The Put Away list is wiped automatically every night